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By staff, February 22, 2012 4:24 pm

This is the call for agenda items for the

March 8, 2012Meeting of the WPLC Board.

Please send agenda items to me no later than

12:00 noon on Monday, February 27.

The agenda will be posted no later than

Thursday morning, March 1.

A link to the online meeting room for those who plan to attend remotely will be posted with the agenda.

Jim Trojanowski
Chair, WPLC
jtrojanowski@nwls.lib.wi.us

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By staff, February 16, 2012 1:09 pm

The WPLC/OverDrive meeting at PLA will be held:

March 15th from 8-9 a.m.
Hilton Garden Inn Philadelphia Center City
1100 Arch Street

There will be a brief update from OverDrive, with most of the time spent addressing questions/concerns from the group.

To make the best use of time and to be properly prepared, OverDrive has asked for a count of attendees and also for any known questions ahead of time. We’ve created a form to collect this information and will share it with OverDrive:

Fill out the form to attend here!

If you plan to attend, please complete the form so we can get a count of attendees. Even if you are not planning to attend,  please feel free to submit questions through this form.   We will try to get responses in writing to any questions submitted so we can share the information with those of you who cannot attend the meeting.

If you have other questions, please let me know.

Thanks,

Stef Morrill
smorrill@wils.wisc.edu

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By staff, February 10, 2012 2:51 pm

About OverDrive Help

OverDrive is excited to announce the launch of OverDrive Help on February 14. OverDrive Help contains hundreds of newly-written help articles covering everything users need to know to enjoy eBooks, audiobooks, music and video from your digital collection.

Articles contain screenshots, software download links and links to related articles. Each article can be printed, emailed or shared via Facebook, Twitter and other sites using the ‘Share this page’ button available at the top of most pages.

How to access OverDrive Help

OverDrive Help will replace the FAQs that are currently linked at your library’s OverDrive-powered website. The ‘Help’ page will include links to OverDrive Help, Device Resource Center, Digital Books Tour, Library Lending Policies and Support.

If your library has links to FAQs on your website, please take steps to update these links to direct to OverDrive Help.

What’s included in OverDrive Help

Each section of OverDrive Help is designed to help users find information in whichever method is preferred.

• Search – Type in a search term to find matching articles. OverDrive Help uses full text searching to provide an extensive list of search results.
• Get Started With… – Articles to help users find everything they need to get started with their device (Android, BlackBerry, iPhone, iPad, Sony Reader, etc.).
• Most Popular Articles – This section shows the articles that are being read the most. Three are displayed on the homepage; click ‘view more…’ to see more articles.
• Recent Searches – This tag cloud shows what other users are searching for. Click one of the recent searches to show search results for that term.
• Recently Added Articles – When new articles are added to OverDrive Help, they’ll show up here. This is handy when new software updates or new features are released.

Support Assistance

Beginning February 14, if users visit OverDrive Help via your library’s OverDrive-powered website, there will be a ‘Support’ button in the left navigation bar. Users will click this link to return to your site and find the Support button to contact your library directly.

Early feedback on OverDrive Help

Before releasing OverDrive Help, we asked the experts (OverDrive Library Advisory Council) for feedback and here’s what they had to say:

• 93% of library staff surveyed agree that OverDrive Help is an improvement over the existing FAQs.
• 93% of library staff surveyed agree that the OverDrive Help website is clear, well-organized and attractive. These same users think that the articles are clearly written and easy to understand.

“I love the new look and feel of OverDrive Help over the current help pages. I think the screenshots will be very helpful in illustrating what could take a thousand words.” - Ruth Ann Copley, Director of Davidson County Library System

An Expanding Knowledge Base

OverDrive is continuing to build the database of articles and functionality of OverDrive Help. When new features are added, news will be shared at OverDrive Help, so be sure to check back for updates. We welcome your feedback: http://www.surveymonkey.com/s/NewHelpFeedback.

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By staff, January 30, 2012 2:47 pm

The next meeting of the WPLC Board will be held

Thursday, March 8, at 1:00 pm at South Central Library System in Madison

All 19 people who completed the poll are able to meet then, which is great. Closer to the meeting date I’ll call for agenda items.

Jim Trojanowski
jtrojanowski@nwls.lib.wi.us

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By staff, January 24, 2012 3:34 pm

This past weekend at the American Library Association Midwinter Conference, OverDrive and The Library Corporation  announced an agreement that enables OverDrive customers to order high-quality TLC MARC records and cataloging services simultaneously with their digital OverDrive materials.

Using TLC’s streamlined BiblioFile OnDemand technology, MARC records for eBooks, audiobooks, music and video titles will be prepared and delivered directly to each OverDrive library ready to import in just a few days. Final testing is under way and is expected to go live soon.

“The first step to integrating electronic materials in today’s library system is to make sure MARC records exist for those items in the library catalog,” said Heather Brockerman, TLC Product Owner. “Our service accomplishes this quickly and easily. Our test libraries have been especially pleased with the quality and fast turnaround of just a matter of days.”

To learn more about TLC MARC records and cataloging services for your OverDrive account, check out the press release. You can also contact your account specialist or email librarypartnerservices@overdrive.com.