Board Meeting Minutes, April 7, 2004: Wisconsin Public Library Consortium

WPLC Board Meeting Minutes: April 7, 2004
Location: South Central Library System

Present: Kristen Anderson (WRLS), David Polodna (WRLS), David Weinhold (ESLS), Steve Platteter (MWFLS), Peggy Shaffer (LLS), Peter Hamon (SCLS), Stef Morrill (SCLS), Phyllis Davis (SCLS), Mark Arend (WLS), Kathy Schneider (WiLS), Rick Krumwiede (OWLS), Inese Christman (WVLS), Bruce Gay (MPL), and Linda Miller, Project Manager.

The meeting came to order at 10:00 a.m.

1. Partner Reports

Lakeshores changed the location of all netLibrary titles from "Lakeshores" to "All libraries" it its catalog and now is seeing holds on the books.

MWFLS is exploring whether to establish a shared automation system.

WVLS is scheduling the netLibrary reference course as a refresher for library staff. Inese inquired about plans to weed the collection. Most of their netLibrary users are in the computer field and are commenting on the age of some of the titles. She asked if promotional materials for netLibrary, such as bookmarks, are still available. Linda Miller will check on the availability of materials that were prepared by the PR Committee.

SCLS reported that Vada Mayfield, the Collection Development Coordinator from Madison Public Library, is retiring. She has been very useful as a selector of titles for WPLC. Plans to fill the position are not known at this time.

Stef Morrill reported that SCLS now uses a Perl script and referring URL authentication that is coordinated with netLibrary for patron authentication. This allows patrons to browse the items. If they need to check out a title, the user can create a netLibrary account. Stef will share this information with the rest of the group. She also reported that SCLS is planning to load Serials Solution records for Ebsco into the SCLS database later this year.

Peter reported that SCLS has signed a contract for the Dynix Horizon system. Dynix is developing some additional features for SCLS. Many of the features relate to placing holds, such as placing them remotely and coordinating the pickup location.

David Weinhold shared the ESLS netLibrary monthly statistics. 837 people have registered since the beginning of the project. Examining the activity by subject is very useful. Activity numbers include browsing a title, not just checking out a title. There was some discussion of the need for updating the statistics for WPLC as a whole. David would like to see statistics regarding the number of persons in the state who have registered and what impact WPLC is having. David also reported that Sandy Loth from the Mead Public Library is now on the Selection Committee.David also reported that libraries are asking them to enhance the e-book collection within ESLS to add children's books and more popular titles. ESLS is investigating other vendors such as Baker & Taylor and Dynix.

Linda reported that the WPLC website has been moved to the new www.wplc.info domain. This has been registered for a ten year period. The www.wplc.lib.wi.us domain was also registered for possible use in the future.

2. Membership Update

Linda shared results from discussions with library systems that are not members. Linda has met with Ruth Ann Montgomery of the Arrowhead Library System. She is very interested, but has not yet approached the libraries to determine if they are interested in participating.

Linda has had many discussions with Jim Gingery at Milwaukee County Federated Library System, and he is very interested. MCFLS will be joining under the special offer that was adopted at the previous WPLC Board meeting. MCFLS will pay a $1000 startup fee that includes two WiLS training sessions. For 2004, MCFLS will also pay the difference of the annual fee paid by Milwaukee Public and the amount for the higher population base, following the precedent set with IFLS. This fee will be an additional $1000. So, MCFLS will be able to join for a total of $2000 in 2004. The fee for the population category for MCFLS for 2005 is yet to be determined, but may be about $5000. Jim is planning to take this to the April 19 MCFLS Board meeting.

3. netLibrary

Kathy Schneider discussed the Overdrive service. Michigan has a plan for this service. If 10 libraries participate, the charge would be $5000 per library for the first year and $2600 per library for subsequent years. The $5000 includes a $2500 setup fee, $1000 for annual maintenance, and $1500 for content (both e-books and audio books). Michigan's plan could be used as a model for WPLC. A suggestion was made that WPLC could consider a higher second year cost in order to lower the first year costs for members.

Kathy also discussed the Baker & Taylor e-book service. They offer popular titles, but perhaps not as popular as Overdrive's selections. Baker & Taylor's pricing is almost identical to netLibrary. Their titles are all in Adobe format. MARC records are also available.

Phyllis Davis likes the Overdrive model. It allows WPLC to focus on providing content without having to provide reader software or devices. The user can download the content to their reader, and it just expires after the due date.

Overdrive is the e-book provider for the Dynix Horizon system. Linda shared what was discussed at PLA regarding Overdrive's entrance into the e-book market.

David Weinhold asked if Overdrive has established relationships with publishers that allow them to provide content to consortia without the issues experienced by netLibrary. Kathy said that she has raised this issue with Overdrive, but she was not given specific answers regarding what quantity of titles would be required when purchasing as a consortium. However, they are using different publishers than netLibrary. Overdrive expects that a consortium will purchase more copies due to the greater demand by users.

Peggy Shaffer commented on the appeal of Overdrive's downloading feature. She feels that it would be easier for the users to download titles, thus lessening the need for training. This would be good for everyone - especially smaller libraries. Peggy said that while she likes how Overdrive works, she does not think that LLS could participate this year due to the cost and does not think it would be realistic to pursue it now.

Kathy reminded the group that about a third of the netLibrary collection is downloadable, but to use this feature, the gateway and reader would need to be purchased. Overdrive content is available for Adobe reader software for a PC or PDA. In order for a title to be read on either a PC or PDA, both versions of a title must be purchased.

Peter mentioned that e-books could be purchased with basic collection funding. SCLS tries to get their libraries to put money into their electronic databases as a part of their regular collection. A similar approach could be made regarding e-books. Peter feels that WPLC should pursue the Overdrive service further and see if a better price can be negotiated.

David Weinhold suggested that since there are new e-book vendors such as Overdrive and Baker & Taylor on the scene, all vendors should be evaluated to see if WPLC should be pursuing one over the other.

Phyllis said that lists of titles available from the vendors should be compared. Comments were made that there has not been much growth in the usage of netLibrary, but others commented that the use of netLibrary does increase when titles are available through the online catalog. Kathy added that netLibrary does not appear to be moving toward adding best sellers. netLibrary's collection focuses more on reference materials.

David Polodna suggested that WPLC fund demonstrations by vendors. Peter agrees that a working group should be formed to conduct a preliminary evaluation. The working group could then propose the next step, such as a demonstration or more detailed study. A working group was formed consisting of Stef Morrill, Bernie Bellin, Inese Christman, Bruce Gay, and Linda Miller. This group will collect information regarding both Overdrive and Baker & Taylor.

Kathy posted the list of titles that were selected by WPLC that could not be purchased because of publisher restrictions. She has also provided information on the list regarding netLibrary's new Reference Center and IT Center collections. These must be purchased outside the consortium. The Reference Center would require at least ten libraries to participate. Only two have responded with interest. The IT Center would require at least five libraries. Only one has shown interest so far. Neither service is being pursued.

Kathy reported that netLibrary has added a new collection of content from Gale. She would like to know if there is any interest in having information regarding such collections. Stef commented that the titles that are part of the Reference and IT Centers are also available to be purchased by the consortium. SCLS would prefer that these continue to be purchased separately.

David Weinhold agreed that there is a need to examine whether WPLC should continue to purchase services from netLibrary or another vendor. netLibrary and the vendors providing more best sellers would compliment each other. netLibrary is focused on reference content with full text searching, unlike the other vendors. Problems may be caused by having a different interface for access to these collections. The consensus of the group is to purchase titles rather than collections.

Kathy reported that the last of the WebCT training courses contracted with WiLS has been completed. The course was very well received with many suggestions from participants for additional topics to cover in the future. WiLS will need to charge WPLC for any additional courses. The course will need to be reformatted since the university is phasing out WebCT, but WiLS will not charge WPLC for the conversion of the course into the new format. WiLS has calculated the cost of presenting a course. WiLS would need to charge WPLC $900 per course for the existing netLibrary course. There would be an additional cost to develop a new course on a new topic. Phyllis asked about customizing the existing course, such as adding more information about patron registration. Kathy said that they could discuss such a request.

The group discussed the need for additional courses in light of the fact that no funds have been included in the 2004 budget for training development. SCLS may be interested in further training sessions. Mark requested a list of those that have participated in the existing course. Kathy will try to provide at least a list of the participants' email addresses.

Kathy mentioned netLibrary's new e-book of the Month Campaign. She said that they were not planning to pursue this, but if the partners have an interest in this program they should let Kathy know.

4. New Project Proposals

Phyllis provided an update of the budget. Some additional funds have been received from WiLS for 2003. This and some other factors have resulted in an increase in the reserve amount. WPLC has always had a reserve amount that is carried over from the previous year. New, approved projects are funded from the new services budget line.

Virtual Reference

The proposal to compare the two major virtual reference initiatives in the state, AskAway and AskWisconsin, was reviewed. The total cost of the project is $12,650.

Phyllis commented that not everyone agreed on the importance of looking at the reactions of patrons. She suggests that this part of the project be priced separately.

Peter thinks that WPLC should do this project. LSTA funds are not going toward virtual reference. The two products used in these initiatives are the leaders in providing services to public libraries. Peter thinks that the use of virtual reference will continue to grow across the state.

At the SRLAAW meeting, Peter had moved to recommend one virtual reference product to serve all Wisconsin residents. All virtual reference categories were dropped from LSTA. This was not due to a lack of interest, but because of the volatility of the products. Since the market is changing so rapidly, a study will only provide a momentary snapshot and may not have much value a year from now. WRLS libraries, with the possible exception of LaCrosse, would not be able to look at such an initiative for another five years. Even then, it would probably only be affordable if it were done through a statewide service.

Stef commented that examining the two initiatives in Wisconsin will help to establish a list of issues and criteria to evaluate other products. The products are changing rapidly. She thinks that WPLC needs to focus on how libraries are actually using the products and what features are most valuable. Other products are being used by academic libraries in Wisconsin. AskWisconsin has an evaluation committee, which has begun work. Members commented that the study should focus on features and that all known products should be examined.

Advocacy Campaign

David Weinhold reviewed the proposal for an advocacy campaign. He stated that the methods proposed need to be examined to determine if they are effective in causing people to take the desired action. The other factor that must be examined is the cost for such campaigns.

WLA and DPI already have campaigns. Linda shared information regarding the activities of the WLA PR Committee. It is developing an award program in which libraries will recognize their communities and community leaders as being "library friendly." The goal is to build a relationship between the library and community leaders at a local level. They are also partnering with DPI on a project to increase the number of library card holders.

David Polodna agreed that efforts need to be made to get legislators to support libraries, but this is not the role of WPLC. David Weinhold agrees that there should be a discussion of the role of WPLC. What direction should WPLC be going? WPLC has some information from the survey. What is the best way to use that information? Perhaps WPLC can provide information to help other organizations, such as WLA, to create a message.

Peter commented that he supports the concept of such a project. Peter said that this project could fit into the role of WPLC, but he is not sure that it will produce what the group wants. Perhaps it would be better to convince WLA to make use of the information.

David Weinhold withdrew the advocacy proposal.

Virtual Reference, continued

Members agreed that the virtual reference proposal should be redesigned. All products that are used in the state should be included. However to avoid increasing the cost of the project, activities that include additional products should only be included in the initial steps. All agreed that focusing on the features is most important and that a list of features that are most valuable should be developed. Such a list can be used to evaluate any product in the future, both on a local library and statewide level. Stef reiterated that steps one and two (determining and responding to points of comparison) could include all products used in the state, and those results could be used to adjust steps three and four (surveying staff and patrons).

The project should not duplicate activities of other evaluations that may be taking place. Inese Christman commented that a quick Google search shows that there are numerous evaluations of virtual reference that already exist. Perhaps the project should build on these.

The project should evaluate products used in major public libraries, including those outside Wisconsin. The goal of the project should be to provide a list of criteria for selection of a system based upon patron and librarian feedback. David Polodna said that he would agree to proceeding with steps one and two only. Since there is no established cost for these activities yet, this should be estimated and included in a revised proposal.

Peter added that representatives from both of the Wisconsin services should be included in a discussion that would help create a cost proposal for the activities in steps one and two. Stef suggested doing steps one and two with only the two services and provide the WPLC board with a report and a list of other consortia and products to include in the evaluation. Peter suggested creating an additional step after step two. This would determine the list of what products and services to include and the cost of completing the evaluation. Then WPLC can determine whether to proceed with steps three and four.

A committee composed of Stef Morrill, Mark Arend, and Mellanie Mercier will revise the proposal to proceed with steps one and two for only the AskWisconsin and AskAway services. A revised proposal will be prepared for discussion at the next meeting.

5. Next Meeting

The next meeting is scheduled for Wednesday, June 2, 2004 at 10:00 a.m. at the SCLS office.

The meeting adjourned at 11:45 a.m.


		Home > Meetings > Minutes > Board Meeting, April 7, 2004

Members Bylaws Committees Meetings Discussion List Statistics Current Projects Proposals for Future Services Reports Links Home Contact Us		WPLC Board Meeting Minutes: April 7, 2004 Location: South Central Library System Present: Kristen Anderson (WRLS), David Polodna (WRLS), David Weinhold (ESLS), Steve Platteter (MWFLS), Peggy Shaffer (LLS), Peter Hamon (SCLS), Stef Morrill (SCLS), Phyllis Davis (SCLS), Mark Arend (WLS), Kathy Schneider (WiLS), Rick Krumwiede (OWLS), Inese Christman (WVLS), Bruce Gay (MPL), and Linda Miller, Project Manager. The meeting came to order at 10:00 a.m. 1. Partner Reports Lakeshores changed the location of all netLibrary titles from "Lakeshores" to "All libraries" it its catalog and now is seeing holds on the books. MWFLS is exploring whether to establish a shared automation system. WVLS is scheduling the netLibrary reference course as a refresher for library staff. Inese inquired about plans to weed the collection. Most of their netLibrary users are in the computer field and are commenting on the age of some of the titles. She asked if promotional materials for netLibrary, such as bookmarks, are still available. Linda Miller will check on the availability of materials that were prepared by the PR Committee. SCLS reported that Vada Mayfield, the Collection Development Coordinator from Madison Public Library, is retiring. She has been very useful as a selector of titles for WPLC. Plans to fill the position are not known at this time. Stef Morrill reported that SCLS now uses a Perl script and referring URL authentication that is coordinated with netLibrary for patron authentication. This allows patrons to browse the items. If they need to check out a title, the user can create a netLibrary account. Stef will share this information with the rest of the group. She also reported that SCLS is planning to load Serials Solution records for Ebsco into the SCLS database later this year. Peter reported that SCLS has signed a contract for the Dynix Horizon system. Dynix is developing some additional features for SCLS. Many of the features relate to placing holds, such as placing them remotely and coordinating the pickup location. David Weinhold shared the ESLS netLibrary monthly statistics. 837 people have registered since the beginning of the project. Examining the activity by subject is very useful. Activity numbers include browsing a title, not just checking out a title. There was some discussion of the need for updating the statistics for WPLC as a whole. David would like to see statistics regarding the number of persons in the state who have registered and what impact WPLC is having. David also reported that Sandy Loth from the Mead Public Library is now on the Selection Committee.David also reported that libraries are asking them to enhance the e-book collection within ESLS to add children's books and more popular titles. ESLS is investigating other vendors such as Baker & Taylor and Dynix. Linda reported that the WPLC website has been moved to the new www.wplc.info domain. This has been registered for a ten year period. The www.wplc.lib.wi.us domain was also registered for possible use in the future. 2. Membership Update Linda shared results from discussions with library systems that are not members. Linda has met with Ruth Ann Montgomery of the Arrowhead Library System. She is very interested, but has not yet approached the libraries to determine if they are interested in participating. Linda has had many discussions with Jim Gingery at Milwaukee County Federated Library System, and he is very interested. MCFLS will be joining under the special offer that was adopted at the previous WPLC Board meeting. MCFLS will pay a $1000 startup fee that includes two WiLS training sessions. For 2004, MCFLS will also pay the difference of the annual fee paid by Milwaukee Public and the amount for the higher population base, following the precedent set with IFLS. This fee will be an additional $1000. So, MCFLS will be able to join for a total of $2000 in 2004. The fee for the population category for MCFLS for 2005 is yet to be determined, but may be about $5000. Jim is planning to take this to the April 19 MCFLS Board meeting. 3. netLibrary Kathy Schneider discussed the Overdrive service. Michigan has a plan for this service. If 10 libraries participate, the charge would be $5000 per library for the first year and $2600 per library for subsequent years. The $5000 includes a $2500 setup fee, $1000 for annual maintenance, and $1500 for content (both e-books and audio books). Michigan's plan could be used as a model for WPLC. A suggestion was made that WPLC could consider a higher second year cost in order to lower the first year costs for members. Kathy also discussed the Baker & Taylor e-book service. They offer popular titles, but perhaps not as popular as Overdrive's selections. Baker & Taylor's pricing is almost identical to netLibrary. Their titles are all in Adobe format. MARC records are also available. Phyllis Davis likes the Overdrive model. It allows WPLC to focus on providing content without having to provide reader software or devices. The user can download the content to their reader, and it just expires after the due date. Overdrive is the e-book provider for the Dynix Horizon system. Linda shared what was discussed at PLA regarding Overdrive's entrance into the e-book market. David Weinhold asked if Overdrive has established relationships with publishers that allow them to provide content to consortia without the issues experienced by netLibrary. Kathy said that she has raised this issue with Overdrive, but she was not given specific answers regarding what quantity of titles would be required when purchasing as a consortium. However, they are using different publishers than netLibrary. Overdrive expects that a consortium will purchase more copies due to the greater demand by users. Peggy Shaffer commented on the appeal of Overdrive's downloading feature. She feels that it would be easier for the users to download titles, thus lessening the need for training. This would be good for everyone - especially smaller libraries. Peggy said that while she likes how Overdrive works, she does not think that LLS could participate this year due to the cost and does not think it would be realistic to pursue it now. Kathy reminded the group that about a third of the netLibrary collection is downloadable, but to use this feature, the gateway and reader would need to be purchased. Overdrive content is available for Adobe reader software for a PC or PDA. In order for a title to be read on either a PC or PDA, both versions of a title must be purchased. Peter mentioned that e-books could be purchased with basic collection funding. SCLS tries to get their libraries to put money into their electronic databases as a part of their regular collection. A similar approach could be made regarding e-books. Peter feels that WPLC should pursue the Overdrive service further and see if a better price can be negotiated. David Weinhold suggested that since there are new e-book vendors such as Overdrive and Baker & Taylor on the scene, all vendors should be evaluated to see if WPLC should be pursuing one over the other. Phyllis said that lists of titles available from the vendors should be compared. Comments were made that there has not been much growth in the usage of netLibrary, but others commented that the use of netLibrary does increase when titles are available through the online catalog. Kathy added that netLibrary does not appear to be moving toward adding best sellers. netLibrary's collection focuses more on reference materials. David Polodna suggested that WPLC fund demonstrations by vendors. Peter agrees that a working group should be formed to conduct a preliminary evaluation. The working group could then propose the next step, such as a demonstration or more detailed study. A working group was formed consisting of Stef Morrill, Bernie Bellin, Inese Christman, Bruce Gay, and Linda Miller. This group will collect information regarding both Overdrive and Baker & Taylor. Kathy posted the list of titles that were selected by WPLC that could not be purchased because of publisher restrictions. She has also provided information on the list regarding netLibrary's new Reference Center and IT Center collections. These must be purchased outside the consortium. The Reference Center would require at least ten libraries to participate. Only two have responded with interest. The IT Center would require at least five libraries. Only one has shown interest so far. Neither service is being pursued. Kathy reported that netLibrary has added a new collection of content from Gale. She would like to know if there is any interest in having information regarding such collections. Stef commented that the titles that are part of the Reference and IT Centers are also available to be purchased by the consortium. SCLS would prefer that these continue to be purchased separately. David Weinhold agreed that there is a need to examine whether WPLC should continue to purchase services from netLibrary or another vendor. netLibrary and the vendors providing more best sellers would compliment each other. netLibrary is focused on reference content with full text searching, unlike the other vendors. Problems may be caused by having a different interface for access to these collections. The consensus of the group is to purchase titles rather than collections. Kathy reported that the last of the WebCT training courses contracted with WiLS has been completed. The course was very well received with many suggestions from participants for additional topics to cover in the future. WiLS will need to charge WPLC for any additional courses. The course will need to be reformatted since the university is phasing out WebCT, but WiLS will not charge WPLC for the conversion of the course into the new format. WiLS has calculated the cost of presenting a course. WiLS would need to charge WPLC $900 per course for the existing netLibrary course. There would be an additional cost to develop a new course on a new topic. Phyllis asked about customizing the existing course, such as adding more information about patron registration. Kathy said that they could discuss such a request. The group discussed the need for additional courses in light of the fact that no funds have been included in the 2004 budget for training development. SCLS may be interested in further training sessions. Mark requested a list of those that have participated in the existing course. Kathy will try to provide at least a list of the participants' email addresses. Kathy mentioned netLibrary's new e-book of the Month Campaign. She said that they were not planning to pursue this, but if the partners have an interest in this program they should let Kathy know. 4. New Project Proposals Phyllis provided an update of the budget. Some additional funds have been received from WiLS for 2003. This and some other factors have resulted in an increase in the reserve amount. WPLC has always had a reserve amount that is carried over from the previous year. New, approved projects are funded from the new services budget line. Virtual Reference The proposal to compare the two major virtual reference initiatives in the state, AskAway and AskWisconsin, was reviewed. The total cost of the project is $12,650. Phyllis commented that not everyone agreed on the importance of looking at the reactions of patrons. She suggests that this part of the project be priced separately. Peter thinks that WPLC should do this project. LSTA funds are not going toward virtual reference. The two products used in these initiatives are the leaders in providing services to public libraries. Peter thinks that the use of virtual reference will continue to grow across the state. At the SRLAAW meeting, Peter had moved to recommend one virtual reference product to serve all Wisconsin residents. All virtual reference categories were dropped from LSTA. This was not due to a lack of interest, but because of the volatility of the products. Since the market is changing so rapidly, a study will only provide a momentary snapshot and may not have much value a year from now. WRLS libraries, with the possible exception of LaCrosse, would not be able to look at such an initiative for another five years. Even then, it would probably only be affordable if it were done through a statewide service. Stef commented that examining the two initiatives in Wisconsin will help to establish a list of issues and criteria to evaluate other products. The products are changing rapidly. She thinks that WPLC needs to focus on how libraries are actually using the products and what features are most valuable. Other products are being used by academic libraries in Wisconsin. AskWisconsin has an evaluation committee, which has begun work. Members commented that the study should focus on features and that all known products should be examined. Advocacy Campaign David Weinhold reviewed the proposal for an advocacy campaign. He stated that the methods proposed need to be examined to determine if they are effective in causing people to take the desired action. The other factor that must be examined is the cost for such campaigns. WLA and DPI already have campaigns. Linda shared information regarding the activities of the WLA PR Committee. It is developing an award program in which libraries will recognize their communities and community leaders as being "library friendly." The goal is to build a relationship between the library and community leaders at a local level. They are also partnering with DPI on a project to increase the number of library card holders. David Polodna agreed that efforts need to be made to get legislators to support libraries, but this is not the role of WPLC. David Weinhold agrees that there should be a discussion of the role of WPLC. What direction should WPLC be going? WPLC has some information from the survey. What is the best way to use that information? Perhaps WPLC can provide information to help other organizations, such as WLA, to create a message. Peter commented that he supports the concept of such a project. Peter said that this project could fit into the role of WPLC, but he is not sure that it will produce what the group wants. Perhaps it would be better to convince WLA to make use of the information. David Weinhold withdrew the advocacy proposal. Virtual Reference, continued Members agreed that the virtual reference proposal should be redesigned. All products that are used in the state should be included. However to avoid increasing the cost of the project, activities that include additional products should only be included in the initial steps. All agreed that focusing on the features is most important and that a list of features that are most valuable should be developed. Such a list can be used to evaluate any product in the future, both on a local library and statewide level. Stef reiterated that steps one and two (determining and responding to points of comparison) could include all products used in the state, and those results could be used to adjust steps three and four (surveying staff and patrons). The project should not duplicate activities of other evaluations that may be taking place. Inese Christman commented that a quick Google search shows that there are numerous evaluations of virtual reference that already exist. Perhaps the project should build on these. The project should evaluate products used in major public libraries, including those outside Wisconsin. The goal of the project should be to provide a list of criteria for selection of a system based upon patron and librarian feedback. David Polodna said that he would agree to proceeding with steps one and two only. Since there is no established cost for these activities yet, this should be estimated and included in a revised proposal. Peter added that representatives from both of the Wisconsin services should be included in a discussion that would help create a cost proposal for the activities in steps one and two. Stef suggested doing steps one and two with only the two services and provide the WPLC board with a report and a list of other consortia and products to include in the evaluation. Peter suggested creating an additional step after step two. This would determine the list of what products and services to include and the cost of completing the evaluation. Then WPLC can determine whether to proceed with steps three and four. A committee composed of Stef Morrill, Mark Arend, and Mellanie Mercier will revise the proposal to proceed with steps one and two for only the AskWisconsin and AskAway services. A revised proposal will be prepared for discussion at the next meeting. 5. Next Meeting The next meeting is scheduled for Wednesday, June 2, 2004 at 10:00 a.m. at the SCLS office. The meeting adjourned at 11:45 a.m.

		Updated January 31, 2005