Tricky Patron Support Request? Try these steps!

Last month, the WPLC Steering Committee reviewed and approved a document for guidance on steps to take when you encounter tricky support requests from patrons using Wisconsin's Digital Library:

You can access this document at http://www.wplc.info/sites/wplc.info/files/WPLC%20OverDrive%20Support%20-%20What%20To%20Do%20If%20You%20Are%20Stuck.pdf.