In June of 2017, OverDrive announced a broader release of their updated mobile app for Wisconsin's Digital Library called Libby. This app has been designed specifically to streamline and simplify the OverDrive mobile user experience, especially for new users. Libby will be added to Wisconsin's Digital Library in August as the preferred app for new users and following that, OverDrive will begin to encourage users of the existing app to switch to Libby. As of June 2017, there is no definitive timeline for when the current app will be discontinued and developments about Libby will be shared to the WPLC blog and to the WPLC Announcements List.
Libby is currently available for download in the app stores for iOS, Android, and Kindle Tablets. In order to prepare our frontline OverDrive support team of librarians across the state, we encourage you to try the app for yourself. We have also put together some resources to help you support the app for those early adopters who may have questions. This documentation will be rolled into the OverDrive support documentation as we know more about the app and how to best support it.
About Libby: https://meet.libbyapp.com/
This website provides an overview of the app and some videos to help patrons get started.
Help Using Libby: https://help.libbyapp.com/.
This website includes instructions for Getting started, Searching, Borrowing, Streaming and downloading, Returning, Kindle Books, Holds, Library cards, Tags, Activity, Other tips, and Troubleshooting. For trickier issues, OverDrive is also available for frontline help through Marketplace or through this form: https://www.surveygizmo.com/s3/3216684/Libby-Support-Form.
This recorded webinar from OverDrive aims to help you learn how to get your first-time users started with Libby.
This webinar, recorded on July 17th, 2017, was provided specifically for the WPLC. Here are the questions, with answers from OverDrive, that attendees asked.
As always, the WPLC OverDrive Support Community is there for you to help you answer questions that you can't answer on your own.
Please contact firstname.lastname@example.org for more information or with any questions.