Support

A maintenance window has been scheduled by OverDrive for the WPLC Digital Library web site. The expected downtime will occur during the following window:

Tuesday, November 19 from 6:00 – 8:00 AM US Eastern Time

This message will be posted on your website to notify users in advance:

This site will be down for maintenance Tuesday, November 19 from 6:00 – 8:00 AM US Eastern Time.

Users attempting to visit the site during this time will see a similar message.

OverDrive has updated How-to Guides for your use: http://partners.overdrive.com/learning-center/resources/

Planning a training class for users of your OverDrive service? Get started now with OverDrive’s Patron Training Template.U.S. Libraries – reference the Kindle Demo PowerPoint for Kindle-specific slides you can incorporate in your training.

The WPLC support email (wplc-info@wils.org) got a small flurry of questions about returning OverDrive books early, so here’s a refresher in case you get these, too, and a little new information. Disregard if you don’t dabble in patron support.

The new piece of information from OverDrive: