Support Training

Support for OverDrive

OverDrive Support Course

The WPLC OverDrive Support Course is a virtual 5-week course designed to help you provide front line support to OverDrive users.  Each week there is a lesson, a quiz over the material, and a mock support email to respond to.  Some library systems offer this course occasionally throughout the year and will share information about upcoming courses to the WPLC Announcements List. All course lessons are available below. For more information, contact the WPLC Project Managers at wplc-info@wils.org, or contact your system directly to see if they provide the course for your member libraries.

Documents

Materials to help libraries & systems provide great OverDrive Support:

OverDrive Support Trainings: Webinars and Webcasts