Support Training

Support for OverDrive

OverDrive Support Course

The WPLC OverDrive Support Course is a virtual 5-week course designed to help you provide front line support to OverDrive users.  Each week there is a lesson, a quiz over the material, and a mock support email to respond to.  WiLS and some library systems offer this course occasionally throughout the year and will share information about upcoming courses to the WPLC Announcements List. All course lessons are available below. For more information, contact Andrea Coffin at acoffin@wils.org

Documents

Materials to help libraries & systems provide great OverDrive Support:

BiblioBoard Information

In early April 2018, the Wisconsin Public Library Consortium began a two-year pilot project, funded in part by LSTA, with a suite of offerings from BiblioBoard that help libraries connect with and support their local writing (and reading!) communities. Use the links below to find out information about each, including resources to help promote the projects and collections to your patrons:

  • The Wisconsin Author Project, an author contest open to Wisconsin authors of original adult or young adult fiction
  • Pressbooks, an online platform that helps authors create professional print and ebook editions of their books
  • SELF-e, a Library Journal program designed to help local and independently-published authors find readers
  • BiblioBoard Library, collections of digital resources for readers

Get an overview of these resources in the March 2019 BiblioBoard 101 webinar: watch the recording or view the slides.