Support Training

OverDrive Support Course

The WPLC OverDrive Support Course is a virtual 5-week course designed to help you provide front line support to OverDrive users.  Each week there is a lesson, a quiz over the material, and a mock support email to respond to.  WiLS and some library systems offer this course occasionally throughout the year and will share information about upcoming courses to the WPLC Announcements List. All course lessons are available below. For more information, contact Andrea Coffin at


Materials to help libraries & systems provide great OverDrive Support: